Our customers come first. This philosophy has been the foundation of Mimir and Mimir Classroom. We strive to offer consistent, personalized support for each instructor and student who seeks assistance while using our product.
Students and instructors have direct access to our team while on our website or from within our platform. By clicking the orange icon on the bottom of the screen, a member of our support team will help address and resolve their request as quickly and efficiently as possible. This support offers an average response time of three minutes between Monday through Friday, 9am-5pm. Lite support remains available throughout the weekend with any major needs being addressed quickly.
Each account is assigned an outreach and engagement representative. They strive to make on-boarding seamless, answer any questions, and lend their expertise when needed and are accessible via email, phone, and chat.
When we tell our customers that they get dedicated account support, we don't mean that they only get access to one assigned team member. Our company culture is very collaborative and we work cross-departmentally to problem solve for our customers. This ensures that we're remaining transparent about the needs of our customers and exploring all sides of a request before providing resolution.